A supplier suspends shipping to New Zealand after 12 consecutive customs detentions

One of the suppliers the Journal tracks has suspended shipping to New Zealand following a run of consignments detained at the border. No statement has been published; the suspension is visible only in the checkout process, which no longer accepts addresses in that market. We have written to ask whether it is permanent and whether affected customers are being refunded.

Transit times on the lane moved from a median of nine days to a median of 20. Phase-change cold packs of the type commonly used in this trade are typically specified for 72 to 120 hours depending on configuration and ambient profile, which puts a substantial fraction of these shipments outside specification for the majority of the journey.

Three of the twenty companies in the Journal’s dossier programme ship without any temperature indicator. On our own purchasing record, an unindicated parcel is not a parcel that stayed cold; it is a parcel about which nothing is known. Suppliers that require indicator evidence for a replacement claim while shipping no indicator have constructed an unfalsifiable position.

Bernadette Ohaeri, pharmacy technician and trade union representative, said the classification change would resolve itself. "These things always do, once the brokers learn the new code. The cost lands on whoever shipped in the first fortnight."

The Journal is collecting temperature-indicator readings from readers on this lane. Photographs of an indicator with a tracking number are usable; recollections are not.